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BAL Client Satisfaction Survey
In accordance to ISO/IEC 17025:2005, Brooks Applied Labs shall seek feedback, both positive and negative, from our customers. The feedback shall be used and analysed to improve the management system, testing and calibration activities and customer services. Please only rate the laboratory and not sampling or monitoring reports.


 

Client Contact Information

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Please answer the following questions regarding your experience with Brooks Applied Laboratory (BAL).

  1)     How long have you used BAL services?
  2)     How would you rate your overall level of satisfaction with BAL?

Please answer the following questions on a scale from 1-5

(1=Strongly Disagree, 2=Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly Agree)

  1)     Brooks Applied Labs responds to my requests in a timely and effective manner.
  2)     Brooks Applied Labs responds to my requests in a timely and effective manner.
  3)   Laboratory turnaround times meet my needs.
  4)   Staff at Brooks Applied Labs are knowledgeable and appropriately address my questions and concerns.

Please provide additional comments to any of the above questions or feedback on how Brooks Applied Labs could improve your experience next time.