206-632-6206 info@brooksapplied.com

BAL Client Satisfaction Survey

Brooks Applied Labs is committed to providing quality analytical services and requests any client feedback that may be used to improve the management system, testing activities and customer services.  Thank you for your time and input.


 

Client Contact Information

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Please answer the following questions regarding your experience with Brooks Applied Laboratory (BAL).

  1)     How long have you used BAL services?
  2)     How would you rate your overall level of satisfaction with BAL?

Please answer the following questions on a scale from 1-5

(1=Strongly Disagree, 2=Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly Agree)

  1)     Brooks Applied Labs responds to my requests in a timely and effective manner.
  2)     Brooks Applied Labs responds to my requests in a timely and effective manner.
  3)   Laboratory turnaround times meet my needs.
  4)   Staff at Brooks Applied Labs are knowledgeable and appropriately address my questions and concerns.

Please provide additional comments to any of the above questions or feedback on how Brooks Applied Labs could improve your experience next time.